CANCELLATIONS AND REFUNDS POLICIES
CARIBBEAN SCHEDULED SERVICE
Ticket value NON-Refundable. Changes allowed up to 24 hours before departure and must be booked in the same fare class or higher. Credit from cancellations is valid for up to one year from the date of flight. Cancellation within 24 hours results in forfeited ticket value.
BAHAMAS SCHEDULED SERVICE
Ticket value is NON-Refundable. Changes may be made up to 48 hours before departure without penalty. Cancellations within 48 hours will result in a forfeited ticket.
NANTUCKET AND MARTHA’S VINEYARD SCHEDULED SERVICE
- Any cancellation made within 24 hours of first booking is refundable.
- All tickets after first 24 hours of purchase are non-refundable.
- Any cancellation made prior to 24 hours from the departure does result in a credit for future use. New travel is to be booked by one year from the flight date.
- Any cancellation made within 24 hours of the departure is a forfeit of the entire ticket value. If no cancelation is made to the booking, it does result in a forfeit of the ticket value.
- Any changes can be made outside of 24 hours from the departure with no change fee. However, if there is a difference in fare from one flight to another, guests are responsible for the cost.
- Changes made within 24 hours of a departure do need to be for the same direction within 36 hours of the original departure.
NANTUCKET AND MARTHA’S VINEYARD TICKET BOOKS
Ticket value is NON-Refundable. Changes may be made up to 48 hours before departure without penalty. Cancellations within 48 hours will result in a forfeited ticket. Within 48 hours, changes are allowed on a space available basis if the new flight is in the same direction for the same weekend of travel (within 36 hours for the original scheduled departure). Tickets purchased before or during the flight season (April-December) will convert to dollar value at the end of the season and may be used towards ticket purchase for the following season.
PRIVATE CHARTER — U.S.
Unless otherwise noted on the trip itinerary, confirmed travel may be cancelled up to 24 hours prior to departure with no charge. After that time, a 100% cancellation fee will be incurred. If an aircraft has been relocated for the purposes of your flight, you will be charged for the cost of that relocation or 20% of the total cost – whichever is greater.
PRIVATE CHARTER – INTERNATIONAL
Cancellation more than 10 days prior to travel will result in a full value placed on account for use at another time. Cancellation between 10 days and 24 hours prior to departure will result in a cancelation fee of 50% of the amount paid with the other 50% remaining on account. Cancellation less than 24 hours prior to departure will be subject to a cancellation fee equal to the total quoted amount.